What if my order never arrives, is stolen or arrives damaged?Updated 7 months ago

Route definitely helps cover these instances! To protect your order against loss or theft, add Green Package Protection at checkout.  Route covers damage as well! 

If your order has arrived to you damaged, please take photos of the item and the packaging it arrived in to include in your claim when filing. 

If your order has defects or you suspect it was damaged during manufacturing, please reach out to us and we will be happy to work with you to remedy the situation.

You can file a claim with Route here.