What is Route and Green Package Protection?Route's Green Package Protection is a package protection solution that helps cover your order in the event that your order gets lost, stolen, or damaged while in transit while also protecting the planet. We
How Does Route Work?If your Route-protected order ends up lost, damaged, or stolen, Route’s expert support team helps ensure that your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from fi
Route definitely helps cover these instances! To protect your order against loss or theft, add Green Package Protection at checkout. Route covers damage as well!. If your order has arrived to you damaged, please take photos of the item and the packa
When Should I File a Claim?Marked As Delivered (Stolen). Stuck In Transit (Lost). Damaged. All of Route’s policies are listed here
Refunds: When refunding an item, Route covers the subtotal, shipping, and taxes if the merchant has Automatic Issue Resolution enabled. In both cases, the Route Premium cost will not be refunded. Reorders: Route will reorder the items, depending on i
While Route itself is not an insurance company, Route is authorized to provide access to shipping insurance. It does this through its entity, Safe Order Solutions, which is licensed to sell the shipping insurance issued by Seg Insurance Ltd. This mak
What are Route’s Terms and Conditions? Route’s terms and conditions are listed here: https://route.com/terms-and-conditions/